A pregnant mother was forced to carry her £200 monthly shop up two flights of stairs after an Asda delivery driver refused to help her. Amy Natasha Botten, 20, of Feltham, west London, had no choice but to leave her young son crying in her flat as she went to the ground floor to get her groceries.
Clearly out of breath, the mother of one, who is four months pregnant, videos herself confronting the driver who is seen emptying the contents of his plastic pallets onto the floor. The clip, which was posted on social media, shows the driver unloading item after item out of his plastic delivery pallets, leaving them strewn at the bottom of stairwell.
Ms Botten then confronts of him with his son’s cries clearly heard in the background. She says: ‘Can you not help me with this last little bit because my little boy is up there crying his eyes out?’ But he responds: ‘I’d rather not.’ She then says: ‘You’d rather not? But this is your job.’ Ms Botten also asks him why none of the shopping is in any bags, despite asking for bags in her order. He appears to shrug his shoulders and tell her ‘no more bags.’ She asks him again: ‘Can you not hear my little boy crying his eyes out? The driver, who speaks broken English, points to the shopping on the floor then responds ‘Little, no problem. But this..’ As he packs up and starts wheeling his plastic pallets away, she says: ‘Can you not be a decent person?’ I am heavily pregnant.
‘You are just going to walk off and leave me with this now? Thank you so much for your help.’ The man then leaves without saying anything else. After posting the video of her conflict on social media, Ms Botten wrote: ‘This shouldn’t be happening to anyone, bad health, lonely and elderly, disabled, pregnant!! ‘It should NOT BE HAPPENING. It’s called HOME delivery. ‘I just had to carry £200 monthly shop up two flights of stairs alone, pregnant with pelvic problems. No choice but to leave my son on his own crying. ‘Feltham asda gave me a bottle of champagne and some flowers and couldn’t apologise enough for the driver not doing his job. (No I won’t be drinking it and no I didn’t record this for compensation).
The video sparked a furious reaction online, with users branding it ‘disgusting’ and demanding the driver be sacked. One wrote: ‘He hasn’t done his job properly he should have helped her as part of his job.
‘Deliver to Ur door not make a pregnant woman struggle whilst her other child cries. He should lose his job for that. ‘Giving asda and people a bad name. Unreal! Do it job and do the decent thing.’ As Asda spokesman said: ‘We always try to offer our customers great service but clearly we got it wrong on this occasion and we are truly sorry. ‘We have offered our full apologies to Ms Botten and are in contact with her to try and make amends.’
This Article Was First Published On dailymail.co.uk
